Shipping policy

Thank you for visiting and shopping at hikmfg.shop! We are dedicated to delivering our premium waste management solutions, step bins, and smart sensor trash cans safely and efficiently to our customers across Nigeria.

Please review our shipping policy below to understand our delivery times, order processing steps, and tracking information.

Business Legal Name: LIVING ELECTRICAL SOLAR & AIR PTY LTD Authorized Representative: JOHN OVEN Store Identity & Domain: hikmfg.shop Official Customer Support Email: support@hikmfg.shop Direct Customer Support Hotline: +61 489908860 Physical Business Address: CORNUBIA, 4130, Queensland, Australia Primary Target Market & Trading Currency: Nigeria / United States Dollar (USD)

Shipping Cost

We are pleased to offer Free Standard Shipping on all trash can and home utility storage orders delivered within Nigeria. There are no minimum purchase requirements, hidden handling fees, or unexpected bulky freight packaging surcharges at checkout. The price displayed on our product page is the final price for delivery.

Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and local holidays) after your payment transaction is successfully authorized and confirmed.
  • Each waste bin undergoes a rigorous quality inspection, structural durability check, and lid mechanism operational test (for sensor models) to ensure it functions perfectly before being packed into secure protective shipping boxes.
  • You will receive an automated email notification with logistics tracking details once your order has been dispatched from our fulfillment facility.

Shipping & Delivery Estimates

Our international logistics channels are fully optimized to provide reliable, tracked delivery directly to all major regions and urban centers within Nigeria:

  • Shipping Method: Secure International Tracked Shipping (handed over to trusted regional delivery carriers for final localized courier delivery).
  • Estimated Delivery Time: 7 to 13 business days following the standard order processing window.
  • Trading Currency: All transactions, invoices, and shipping valuations are settled strictly in United States Dollars (USD).
Note on Potential Delays: While we make every effort to ensure your sanitation products arrive within the 7-13 business day window, delivery timelines can occasionally be impacted by international customs clearance protocols, regional port cargo inspections, or seasonal transit distribution peaks.

Shipment Confirmation & Order Tracking

Once your package is handed over to our global courier partners, we will transmit a shipment confirmation message containing your dedicated Tracking Number(s). Tracking data typically activates and updates within 24 to 48 hours, allowing you to follow your order's journey seamlessly from our facility to your doorstep in Nigeria.

Customs, Duties, and Import Taxes

Your order is dispatched via international cross-border logistics channels into Nigeria. While hikmfg.shop covers all standard transportation and secure handling costs, any local import duties, national taxes, or structural clearing fees mandated by Nigerian customs regulatory authorities upon arrival are the sole responsibility of the recipient.

Damaged or Missing Shipments

Our trash cans are durable items packed securely to endure transit cleanly. However, if your shipment arrives dented, cracked, or does not show up within the estimated timeline, please reach out to our support desk at support@hikmfg.shop immediately. Keep all original packaging materials intact, and we will initiate a swift inquiry with the courier network to arrange a free replacement or issue a full financial refund.

🕒 Customer Support Time Zone & Hours

Please note that our corporate operations are headquartered in Queensland, Australia (AEST), while our store currency is set to United States Dollars (USD) and our primary advertising is tailored directly to the Nigeria (WAT) market.

When creating or visiting our Contact Us page to resolve logistics tracking issues, delivery updates, or shipping inquiries, please refer to the following time zone alignment to ensure timely support:

  • Nigeria Local Business Hours: Monday - Friday | 8:00 AM - 4:00 PM (WAT)
  • Australian Operational Hours (AEST): Monday - Friday | 5:00 PM - 1:00 AM
  • Email Support Efficiency: We monitor support@hikmfg.shop 24/7 and promise a direct, human response to all shipping, tracking, and customs inquiries within 12 to 24 hours.