Return and refund policy

Thank you for shopping at hikmfg.shop! We are dedicated to providing our customers in Nigeria with modern, durable waste management solutions, including premium step bins, smart sensor trash cans, and home utility organizers. If you are not entirely satisfied with your purchase, we are here to help you resolve your return or refund seamlessly.

Please review our comprehensive return and refund terms below:

Business Legal Name: LIVING ELECTRICAL SOLAR & AIR PTY LTD Authorized Representative: JOHN OVEN Store Identity & Domain: hikmfg.shop Official Customer Support Email: support@hikmfg.shop Direct Customer Support Hotline: +61 489908860 Physical Business Address: CORNUBIA, 4130, Queensland, Australia Primary Target Market & Trading Currency: Nigeria / United States Dollar (USD)

1. Return Window

  • You have 30 calendar days from the date you receive your trash can product to initiate a return request. If 30 days have gone by since your delivery, we unfortunately cannot offer you a full refund or exchange.

2. Return Eligibility

To ensure your return is successfully authorized and processed, your item must meet the following criteria:

  • The trash can must be completely unused, entirely free of any waste residues or stains, and in the exact same condition that you received it.
  • The product must be kept in its original packaging, including the anti-scratch protective films, inner bucket protectors, manuals, and the intact exterior cardboard shipping box.
  • The foot pedal, sensor lid mechanism (if applicable), and outer framing must show no signs of tampering, scratches, or structural deformation.
  • A valid order number and proof of purchase (such as your checkout receipt or digital payment confirmation) are strictly required to verify the return.

3. Return Procedure

  1. Submit a Request: Contact our customer service desk directly by sending an email to support@hikmfg.shop. Please state your order number, reason for return, and attach clear photographs of the product along with its intact packaging.
  2. Review Approval: Our quality assurance team will evaluate your email within 24 hours. Upon approval, we will send you a reply containing the precise Return Shipping Address and structural packing instructions.
  3. Dispatching the Return: Carefully pack your trash can and ship it back to our designated return facility. Please note that unless the item arrived damaged or defective, all international return shipping costs are the sole responsibility of the customer. Due to the large volume of waste bins, we strongly recommend utilizing a tracked shipping service with shipping insurance, as we cannot guarantee or take responsibility for returns that are lost or damaged in transit back to us.

4. Refunds and Processing

  • Inspection Check: Once your returned trash can is delivered to our facility and undergoes a thorough quality inspection, we will send you an email notification confirming safe receipt. We will also notify you of the final approval or rejection of your refund.
  • Original Payment Reversal: If approved, your refund will be processed immediately. The fund reversal will automatically be credited back to your original method of payment.
  • Currency Standards: All financial transactions on our store are settled in United States Dollars (USD). Your refund will be issued for the exact USD price paid at checkout. Final amounts reflected in Nigerian Naira (NGN) may fluctuate based on your card issuer’s real-time exchange rates or cross-border processing fees.
  • Processing Timescale: Following system reversal, it typically takes 5 to 10 business days for the funds to formally appear on your bank or credit card statement, depending on standard international banking protocols.

5. Damaged, Defective, or Incorrect Items

Due to the bulky configuration of waste containers, denting or mechanical compromise can occasionally occur during long-distance cross-border shipping to Nigeria.

  • Inspect on Arrival: Please check your package immediately upon delivery.
  • Reporting Transit Damage: If your trash can arrives dented, cracked, with a malfunctioning sensor lid, or if you received an incorrect size/style variation, please email support@hikmfg.shop within 48 hours of delivery. Please supply clear photographs of the compromised item and the original packaging labels.
  • Free Replacement or Full Refund: Once verified as a transit mishap or a factory defect, we will send you a brand-new replacement product completely free of charge, or issue a 100% full refund. You will not be responsible for any additional costs in these circumstances.

🕒 Customer Support Time Zone & Hours

Please note that our corporate operations are headquartered in Queensland, Australia (AEST), while our store currency is set to United States Dollars (USD) and our primary advertising is tailored directly to the Nigeria (WAT) market.

To ensure your return or refund inquiry is addressed during our active operational windows, please refer to the time zone cross-reference below:

  • Nigeria Local Business Hours: Monday - Friday | 8:00 AM - 4:00 PM (WAT)
  • Australian Operational Hours (AEST): Monday - Friday | 5:00 PM - 1:00 AM

Support Efficiency: We monitor our dedicated mailbox support@hikmfg.shop 24/7. For any queries regarding return authorizations, mechanical tracking, or shipment damages, we promise a thorough, human-written response with a clear resolution within 12 to 24 hours.